Madam/Sir,

I had travelled alone with a lot of fear for the above trip to Vietnam from 12 to 19 November 2024. Probably no member from Mumbai. But would like to appreciate the overall arrangements made by Trip Factory (stay/fooding/touring) was very good. My travel expert had really taken pains to see that I am comfortable everywhere. He regularly sent messages about what next. But still I would like to give suggestions which is given below:
1 When a person is travelling alone/or in group, before 1 day the complete schedule of the tour including the driver contact no. the hotel name and address, tour guide name and contact no. should be sent either by whatsapp which is more acceptable than telegram.
2 Cruise transfer from Hanoi to Halong Bay - the shuttle bus to the cruise - information should be given about both to and fro which was not given.
3 Shopping should not be covered as people don't adhere to time factor. - shopping can be kept on the last day of leaving.
4 Sight seeing places were not covered Hoi Ann Ancient tour was not covered. Only shopping was covered.

Would like make a mention of a few names who really were very good. Mr. Vignesh Poojari, my Travel Expert, Ms. Rachael, All drivers from day 1 to day last and Tour guide Ho Chi Minh, Mr. Anthony Khoa Nguyen - Cu Chi Tour very sweet guy. Would like to speak about Mr. Anthony Nguyen, Tour guide. He was an excellent tour guide in Ho Chi Minh City. He brought the best positive energy with all his passion, love and patriotic. He showed us the best place with the best price for shopping. Could know a lot about this city. I will be back to Ho Chi Minh for sure but you must let Anthony go with me.

Regards,

Nancy Alex Sequeira
Mobile 8779989161

Nice teamwork but need to improve on some aspects

All credit goes to Suraj Kumar and Gunavathi because of their efforts we successfully completed our tour.
Keep it up guys

Worth the money and timely help without much hassle.. basically stress free international trips .. this was my second trip with them and will continue to travel with trip factory

Everything was good. Only some small issues in phuket hotel.

It was perfect tour planned for us. We had a great time at Thailand....Almost all the time Drivers picked us on time....one or two time it got delayed...that I can understand bcoz of traffic...
Food was taken care....never had a problem.

I had booked a 6-day trip to Phuket, Krabi, and Bangkok with TripFactory, but due to my daughter’s exams, I had to reduce it by a day. The team arranged everything seamlessly within my budget. The hotel choices were excellent (especially as I’m vegetarian), and all pick-ups and drops were managed with clean, comfortable cars and punctual, polite staff. The trip was completely hassle-free, with prompt responses from the team. As a mother organizing this trip for my kids, I truly appreciated their efficiency and professionalism. Highly recommend TripFactory for a stress-free travel experience!

Yeswanth was very helpful. Provided good information and was available always for any queries. Well planned itinerary. Would recommend Trip Factory to my friends.

I would like to give 0 (zero ) rating for the last hotel hotel drift wood it's very dirty and bathrooms are smell like hell overall no hot water facility properly please don't suggest. To anyone

Light show is cancelled and alternative is not provided in Andaman central jail

And the trip factory trip advisor Anusha has gave the best she has to be appreciated and am very much satisfied with the communication and the explanation

Regarding The trip. Everything was fine.
Mr. Mohan was excellent from the day one I contacted him regarding my Trip plans to Japan. He was in consent touch with me when I was in the trip also.
The only problem what I faced from your team. Mr. Mohan informed me that regarding the trip in Japan team will keep updating in Telegram. But there was no updates. On 24th my whole day programm was wasted. Nobody contacted me in Telegram. When I contacted Mr. Mohan he was surprised. Immediately he made arrangements on that programme on 29th.Hats off to Mr. Mohan.

Egypt Trip was just amazing and mesmerizing. The tour was handled properly. All visits were good and private transfer was good daily. Henes our guide did wonderfully well in ensuring all details, history and sights.
Only con was the visa problem which was dragged forever and at one time the team also didn't knew about it's status after so many reminders through messages/ calls and mails. And the help was given for baggage collection at airport which was arrived through next flight but was charging too much for it. It should have been handled better
Overall no issues with the trip some other side issues which we faced in visa and baggage. So in that improvement is needed but still I will plan trip with trip factory in future as discussed with sagar hopefully minor issues like these can be taken care better

Shananaz was good. She guided very well. On ground support team Mr.Nathan was very supportive.. Especially the driver Mr.Luqman guided us very well and he was too good.

It was a nice experience

Hi Sagar, we are now back in Toronto. Thank you for all your help relating to our trip. Although there were some hiccups with hotels, the tour guide and cab drivers were excellent.
In terms of the hotels, the one in delhi was ok. The Agra hotel was a disaster 😫 ( as indicated to you previously). Can you confirm that it's a subsidiary of the Taj group as to us it was a horrible experience, the room was horrible, the bathroom was unclean. Definitely not worth my money and please don't classify it as a 4 star as it's not even worth a 2 star.
Hotel in jaipur was ok. The driver in delhi, agra, and Jaipur was excellent. The tour guide in delhi was great so also with the one in agra and Jaipur.
In cochin, the driver was great too. The hotel was nice too but not to our international 4 Star. But ok.
Our trip around cochin was great and we did have a great seafood experience. The driver was knowledgeable on whete to take us. A good experience.
Our trip to thekaddy was the highlight. A good experience. The hotel you put us in was fabulous. The family loved it.
The boat tour was a good experience but I wasn't aware that the boat docks all night. That was a waste of time. I should have requested for a private boat for just 4 of us. The fish purchase experience was great and the cooks did a good job with the cooking of the fish. It was delicious. The candle light dinner on tbe boat was the cream of the cake. The rooms on the boat weren't to our satisfaction. Tbe beds were hard and too low and bathrooms were not to our standards. My whole family is disappointed with that.
Again the hotel in goa was a disaster for my son and his fiancée. A horrible experience. They did not like the room abd had yo request to change the room. The cleanliness was not to our standards at all. In all it was a horrible experience.
The above is our feedback for your consideration and for future planning for your guests. I hope this helps.
One thing to consider for us traveling from n.america is to ask the question about hotel cleanliness and the chain of hotels. The 4 star hotels in India classified by you are not even a 2 star here, they are motels.
The money we spent for the hotels in agra and goa is not worth it at all. Perhaps we should get some refund based on our extremely bad experience. Please speak to.your superior/boss and let me know the outcome.
Thanks for your assistance.
Hope you are well.

Overall awesome experience. Vehicle support made it easy to change things dynamically. Good quality bookings for all activities. Flight bookings and resort choice were great.

I recently booked a Thailand tour through Trip Factory, covering Krabi, Phi Phi Islands, Phuket, and Bangkok, and I couldn’t be happier with the experience! From start to finish, Trip Factory planned every detail to perfection, allowing me to fully enjoy Thailand's beauty without any stress.

The itinerary was wonderfully balanced, giving us enough time to explore each location without feeling rushed. Each destination had something unique to offer, from the breathtaking beaches of Phi Phi Islands to the vibrant city life in Bangkok. The activities, recommendations, and sightseeing spots chosen by Trip Factory were exactly what I had hoped for.

One of the highlights of this tour was the fantastic taxi service. We had seamless transfers from airports, hotels, and various pickup points—always on time, with professional and friendly drivers who knew the routes well. Not only did they make traveling between locations easy, but they also shared local insights along the way, making each journey enjoyable and informative. The vehicles were always clean and comfortable, providing a relaxing ride every time.

I was especially impressed with how organized everything was. The customer service team was always available to answer any questions, making sure I felt well-supported throughout the trip. Thanks to Trip Factory, I got to experience Thailand in the best possible way, with zero hassles. I would absolutely recommend them for anyone planning a trip to Thailand. They made this journey unforgettable! Special Thanks to Nandini for providing excellent support while planning the whole tour.

Good management and proper coordination

Good pre trip and ground team support during trip .
Santhosh was our organiser and he was great in communication, planning and execution .
Abbas and Nathan in Singapore team were really helpful..
Looking forward to more trips with you..

The trip was well planned by Indu are trip planner. There flight ticket and hotel bookings was entirely taken care by Indu.
The cab driver Vinod bhai was on time at airport for pick up. He was very helpful. The diving was safe and he took us to all the points that were listed..
The hotels and houses boat were amazing.

The trip was as an amazing experience.
Thank you trip factory for the awesome services

Absolutely Amazing. Everything was coordinated right from the beginning.

Special thanks to Nithyashree.