I recently booked a trip to Bali with Trip Factory and was very pleased with the experience. The trip was smooth, and the live support was incredibly helpful, especially when we needed to make last-minute changes to our itinerary. Our travel expert, Ms. Shaistha, was a great partner in planning; she listened patiently to my requests and was very involved in crafting the perfect trip.

I'm rating Trip Factory four stars because I believe there's always room for improvement. I'd suggest focusing on two key areas. First, it would be beneficial to guide travelers on alternative options beyond the standard itinerary. Second, it's important to include common complimentary offers often available in places like Bali, as these were noticeably missing from our package.

It was a wonderful experience travelling with trip factory. I would like to share my feedback with you..


*Hotels*

Hotel TSG at havelock was the best experience. Every staff was so so helpful, so cordial, so kind and so caring.. We were just overwhelmed.. They always went an extra mile for our infant with whatever we needed. I had never experienced such staff behaviour at any hotel till now. I am really really thankful to team tripfactory for arranging our stay with TSG.

But we were equally disappointed with symphony summer sands at neil island. Neither the room quality, nor the amenities, nor the overall ambience and nor the staff behaviour were like a 5 star hotel. I would rather rate it a 2 star or 3 star one. Once i had to call the reception thrice for drinking water.. Such was their response.. One more thing.. at night, i had closed all the doors and windows before going to bed.. But at midnight i found 3-4 honey bees roaming inside the room. It meant that either they had made their nest somewhere inside the room or there was some hole or opening in the walls or windows.. I was really scared for my infant baby. I would suggest team tripfactory to not arrange your guests stay there in future for your own reputation.

Bell elite in port blair was the best in room quality and amenities. A perfect 3star hotel i must say. But still i would rate TSG higher due to the staff behaviour.

*Transfers*

Everything was smoothly coordinated. Team andaman bliss was very cordial and made us feel at home. Sparing one or two, every car they provided were very good in quality. The drivers were always in time. Absolutely no issue with the transfers. I was always briefed with my day plans. I am really glad that team tripfactory had coordinated my transfers with team andaman bliss.

*Support*

The telegram group was very helpful and had proactively responded to my queries. My dayplans were very systematically communicated to me always. I would once again like to thank team tripfactory for the wonderful memories you guys made for us. God bless you all.

Excellent trip prepared by kirti
We enjoyed a lot

Rgds
Gg
Noida

I recently booked my trip to Krabi and Phuket through TripFactory, and I must say the entire experience was excellent. From the planning stage to the execution, everything was handled seamlessly.

A special mention to Prabin, who was extremely helpful and professional throughout the process. He patiently guided me with the best itinerary options, answered all my queries promptly, and ensured that every detail of the trip was well taken care of. His assistance made the entire booking process smooth and stress-free.

The trip itself was truly memorable – the arrangements for accommodation, transfers, and activities were well organized. Both Krabi and Phuket were breathtaking, and I was able to enjoy the destinations without any hassles, thanks to the meticulous planning by TripFactory.

Overall, I had an amazing travel experience and would highly recommend TripFactory and Prabin’s support to anyone planning their next holiday

All good worth every penny

TripFactory’s Hanoi & Ho Chi Minh city package delivers a well-structured travel experience with thoughtful planning and engaging activities. While hotel choices could be refined, the overall journey was memorable and enjoyable.

the amazing trip arranged by Trip factory for me to Bali! The service was top-notch, from the excellent drive by "Tuadi" to the wonderful experience at Alum Puisi Resort. Especially the Candle light dinner

Small suggestion: Instead of Bounty cruise please suggest candle light dinner only because their Indian food was amazing

Special thanks to Vishnupriya Priya for her exceptional responsiveness and initiative in understanding my requirements & customising it accordingly . Your team's efforts made this trip truly unforgettable. Thank you again for making this trip so special! 🙏🏻🌴

Pre Trip:

The booking and helpful session from Deepthi was excellent. She was on top of our needs and was very patient with our requests. Very knowledgeable and empathetic person.

During the Trip:
- The driver (from NKAR, Mr.Nimal) and Van provided were excellent.
- The hotel accomodation at Tissa - Ekho Safari was very good.
- Hotel accomodations at Hikkaduwa - Citrus (very very crowded) and Morven, Colombo were very average for 4 start rated accomodations. We could have been given better accomodations I felt.

We recently booked our family trip to Dubai through TripFactory, and I must say it was an absolutely wonderful experience. A special thanks to Mr. Adrian, who was extremely professional, patient, and helpful right from the planning stage until the end of our trip.

He carefully understood our requirements, suggested the best itinerary suited for a family with kids, and ensured every detail was taken care of—from flights and hotels to transfers and sightseeing. His prompt responses, clear communication, and genuine interest in making our trip memorable made all the difference.

Thanks to his efforts, our family had a smooth, well-organised, and stress-free vacation. We truly enjoyed every moment and created memories for a lifetime.

I highly recommend TripFactory for family vacations and sincerely appreciate Mr. Adrian’s outstanding support and guidance throughout the process.

It was a great experience with Tripfactory. Very well organised and especially the 24*7 support by the team was really helpful throughout the trip.

The holiday trip to Singapore and Bali for 11 Ni , was very well planned and coordinated by Trip Advisor Shaistha with detailed briefing.I have two suggestions for the Planning Team.
1. At Uluwatu Temple ,We could not get Ticket for Kecak Dance inspite of our Dvr standing in line for more than 2 hrs for physical ticket. I fail to understand as to why online ticket was not booked inspite of our booking in advance for 1 month
2. For senior citizens vehicle like Innova be catered for instead of a usual 6 seater so that 3 persons can sit comfortably in second row

Dear Tripfactory Team,

I am writing to express my sincere appreciation for the excellent overall experience I had on my recent trip. The coordination provided by Deepti throughout the entire journey was outstanding. Everything was exceptionally well organized from the very beginning to the end, and Deepti's responses to any queries were consistently swift and efficient, which made the planning process seamless.

I also want to acknowledge Subramani from Tripfactory for his invaluable support in getting all my processes completed smoothly. This was, in fact, my second trip arranged through Tripfactory, with the previous one to Dubai also being expertly organized by Subramani. Based on these consistently positive experiences, I wholeheartedly recommend Tripfactory to all my friends and family members.

Best regards,
Vikram B

Great experience thanks to Ankur who was not only able to give sound advice but also coordinate everything for us.

We had an amazing trip!! Our trip planner, Shaistha, did a fantastic job in organizing everything and made sure we had the best possible experience, taking care of all the details so we could just relax and enjoy. Highly recommend her for anyone looking for a perfect and memorable trip.

Very nicely planned by Ruchita from TripFactory. Covered maximum number of activities during our 4N 5D stay at Thailand. TripFactory is highly recommend Holiday planner. Completely satisfied with your services. Look forward to have more and more relations with you ahead. Thank you - Mahesh Peyyeti & Sunanda Peyyeti.

We did Singapore travel from Trip Factory and It was very smooth and professionally organised at Singapore. Not a single glitch, each time on given time pick up and drop happened. Special Tanks to Ankur from Trip Factory to explain very patiently and customized entire our 7 days trip as per our family requirement. Thanks a lot Ankur Dwivedi and Trip Factory Sales, Visa and Operation team. Kudos to you all.

Excellent tour company..... Our Dream of Eastern Europe comes true through Trip-Factory.
I don't have words to express my gratitude for the Trip-Factory team.
Such a genuine, trustable, extremely low price for exploring Eastern European countries as compared to other Multiple travel agencies.
My family and myself very much thankful to Trip-Factory team.
All team members especially Tour guide Team Members/Hotels. Breakfast-Lunch-Dinner/etc. were incredible.
I express my special thanks to group leader Mr. Bhavesh ji and Nithya Madam
We wish you all for great future success to Trip-Factory team.
We strongly recommend peoples who really wants for dream destination of Europe then travel with one and only with Trip-Factory.

Value for money helpful staff right from travel expert Deepti to ops team Clinton were there for the entire trip hotel and travel guide with car with really cooperative and very flexible just a word fabulous and extraordinary trip thanks to TF TEAM DEEPTHI AND CLINTON THOMAS FROM OPS FOR TAKING CARE EACH AND EVERYTHING THANKS AGAIN

Good experience and implementation

Excellent trip and thanks for giving me the memorable experience.