My overall experience with Trip Factory was good except few issues like:
1. Flights were booked in a group booking and could not block the desired seats. Despite my continuous follow up with the person booked my trip, she lied to me and did not inform me that it is a group booking and i cannot block desired seats online. Which was disappointing.
2. Hotel 'Kori Maharani Villas' booked for 2 nights. It is a beautiful property with excellent rooms and attached lagoon pool but the service is pathetic. I had a tough time there as there was no support for medical emergency. My daughter was not well and i asked for the help from the hotel but they just gave the number of a nearby hospital and asked to arrange transport/everything on my own. This hotel is almost 1 hour from the nearest city Kuta, where you get better facilities.
3. Breakfast at Hotel Kori Maharani Villa was also very average and below expectations. Worst is that Dogs and Cats roam freely in the kitchen and dinning area.
Due to above issues, rated 4 Stars.

Overall arrangements were good, hotel locations could have been betted. Logistic arrangements were excellent

The trip was the best.. Kriti Rai was so cooperative and she even planned the trip best. Drivers were on time and even a second delay. Hotel was also good.. would love to plan the next trip with Trip Factory.

Overall an enjoyable Trip, Smooth transfers and sight seeing arrangements were the plus points. Selection of Hotel rooms are not acceptable as you get allotted the worst room in that particular category. I am referring to the Darjeeling Hotel in particular. Smokey room with no ventilation which is not acceptable.
Nathula pass excursion could not be arranged in-spite of prior intimation and excuses given which are not true as per the actual ground realities. However the food quality in all the hotels were excellent. The buffet breakfast at the Peling Hotels was a bit short in variety.

Good planning. Great support

We planned our phuket trip with TripFactory and our tour executive was Suraj Nair,Suraj customised our trip as per our needs.He was always available and prompt with his assistance.We had great trip to Phuket,all thanks to Suraj Nair and TripFactory.
Thank you and Regards

It was very well organised trip for my parents . The team was extremely helpful . Thanks to Ms shehnaz for being patience with our requests and available for help

Overall it was a very nice experience with the team. Right from booking the trip to coming back to home, they guided very nicely. They also have a telegram group for 24/7 assistance which is a great thing. I did not face any issues in the trip and thanks for the team.

Very good communication to guest,and good followup with drivers and hotels, overall very nice trip with you thq💐

Very nicely arranged , I dint have any issues. It was just me and my daughter and Sagar made sure that everything was well planned. I would like to plan my next trip from trip factory again.

Sagar who booked my trip was extremely helpful
I recommend Tripfactory to everybody

TripFactory gave me and my family one of those few life time cherishable memories.

Start to end, the trip was very meticulously planned & executed with surgical precision. The assistance through Telegram App was just flawless & the team responded within minutes to any query we raised.

The beauty of the Team-Tripfactory is that they delivered seamlessly ON TIME, EVERY TIME, where as we were, initially, worried having not seen any of the team members. As the trip moved ahead, we realized that this is the team not to be seen but to be felt! Just wonderful.

Ms. Ananya is very humble, dedicated & a very competent professional. In fact, the way she infuses confidence about her/her team's services, I am sure, even a wheelchaired patient would get up and start walking towards the vacation-destination for the joyful moments. She has graduated so well in her profession that she just needs to set the ball rolling & the things go on happening. God bless her!

Discovering a superfine crisis management expert in Mr. Abbas @Singapore was a pleasant experience. His decisive style to make travelers comfortable is highly appreciable.

I thank the team for bringing us back home safely.
We went with materialistic luggage but returned with joyful memories which will remain immortal.

NAMASTE,

Mallinath Ghugare

Safe and wonderful trip....except for the pangong p3 camp which had no electricity and signal

Good management team, well organised trip,liked enjoyed with family journey, thanks.

Overall Experience was good.

Our experience with tripfactory is so nice and pleasant. Earlier we booked one International trip ( Singapore & Malasia) 5 days 6 nights.

Our recent booking of 6 nights and 7 days trip to Shimla & Kulu manali also went very well. I recommend strongly to others the tripfactory services for holiday trips.

Thank you so much and continue the support without fail.

Hi Trip Factory Team,
Thanks for your support throught the Trip.
My parents are happy with the Trip. Overall it was a peaceful journey.

I opted a 5days/6nights bangkok and phuket trip for a family of 4 and overall experience is good, they have picked up from the airports and to hotel without any delays and the vehicles provided are also good, hotels are fine but could have been better IMO, itinerary can be better as one days we have travelled over 5+ hours in car + boat to stay in a island for 2 hours which is not that great ( james bond island) , everything is fine and i do recommend to others regarding trip factory.

The trip co ordinator Sagar Menon did a great job.
Not happy with visa team. They didn't respond properly.
So many contacts came in this process and most of them rejected the calls.

It was a very nice trip although Ooty don’t have much things to explore. But all the things were arranged perfectly, the service given by Mr Jagdish ( driver ) was very -2 good. But I feel it would be better if u would have recommended us to book Coimbatore flight instead of Bangalore to avoid 8 hours travel one way.

Thanks !

Amol Vijay