OVERALL ALL FINE GOOD ......
SERVICE/FEED BACK --- GOOD
ROOMS --- GOOD
FOOD----- GOOD - (EXCEPT NO INDIAN VEG FOOD IN PHUKET ) ALL WELL
PICK UP-DROP- GOOD ON TIME
REQUESTING YOU TO PLEASE GIVE AT LEAST ONE INDIAN VEG. BREAKFAST
OTHERWISE ALL GOOD.........................VERY HAPPY. THANKS.

My daughter, who just turned 18, insisted going on a solo (alone) tour to Kashmir which I agreed to. This was only because Naseer assured me from the beginning that he would take care of everything right from planning to ensuring that my daughter is safe and enjoys her tour thoroughly. Naseer and his team were in contact with my daughter every day and ensured that everything was taken care of. Also appreciate Sumaiya, who kept in personal touch with my daughter and coordinated with me . Shafi, who was the driver/guide for the tour was quite flexible and sensitive in his approach.
Overall ,my daughter enjoyed her trip and returned ecstatic and hence would recommend Naseer and his team for making a holiday in Kashmir memorable.

Well organised trip, professional approach and friendly company to deal with. Reliable people for a family trip, safe and secure.

Overall the trip experience was Excellent.

Pros
Quick Fast response.
Customized Itinerary options
Neatly organized
Well scheduled and planned
Good choice of hotels
Best choices of sightseeing
Each tour coordinator explained next day schedule so no delay happend
Economic tour packages

Cons
There are no big cons
Wifi facilities in hotels are for name sake.
GB oceania hotel rooms were bit congested.

Nicely arranged trip!!

The overall experience with tripfactory was simply amazing. From the stage of planning to the final departure to home they have assisted us in everyway possible. Special mention to Travel expert Pankaj Chandak who made sure that all our requirements were fulfilled. Local tour coordinator Pujan was meticulous in his planning & execution. No complaint whatsoever with regard to hotels and drivers allotted. Technology was well utilized to keep many communication channels open. Last but not the least Prem who was available 24/7 & helped us in making my birthday a special one.
On the whole we thank tripfactory for making our honeymoon trip to Sikkim & Darjeeling a memorable one.

First of all thanks to trip factory team,bringing this wonderful trip.
Coordinators and drives are punctual and hotels are nice.
I went there on June 4th, so weather is also good.
Little disappointment for 3rd day half day rest,
Overall it is a great experience.

Good

It was amazing trip. Nature, environment and conditions were good. People's are very supportive. Non-veg food quality is very good and easily available. Veg food is also available but costly as compared to non-veg.

All arrangements were perfect including all local sightseeing trips. Enjoyed the holidays

Hello,

We booked a trip to Amritsar, Dalhousie and Dharamshaala in the month of May 2019. Overall very satisfied with the arrangement and services provided by trip factory. The hotel rooms, the taxi service, the logistics everything worked out perfectly. In fact we were very apprehensive about the quality of the hotel rooms at Dharamshaala and Khajjiar, but they turned out to be better than expected! Specially I need to mention about Vijay Gn who provided us very valuable advise to us about every aspect of the trip, good job Vijay!

However I have a few concerns wherein Tripfactory will need to focus more on. They are as follows:

1. The driver Ajay allocated although drove very well and never made us feel uncomfortable seemed to have very little knowledge of the prominent tourist hotspots in Amritsar city. He asked us to switch on GPS everytime we asked him to take us to the golden temple area!!! Everytime he looked lost and eventually switched to GPS which always guided the vehicle through the very narrow bylanes (where the vehicle would be stuck) and we had no option but to head back to where we started from and ask local people for better routes!! This happened at least thrice. Additionally he always gave us wrong information about these spots, one example wherein he told us that shorts are allowed inside Golden Temple, however when we walked in we were not allowed!


Tripfactory needs to ensure that the drivers who accompany he tourists have a more professional approach, wear a badge, know the places where the tourists need to be taken to and also be fully aware of the rules and regulations.


2. We were clearly informed that we don't have to pay for the driver's food, however the day we landed in Amritsar and had lunch, we had to pay on behalf of the driver, I even inquired this on the telegram group where it was again confirmed that I am not supposed to pay. But seemed like Trip factory did not communicate to the tour operator correctly. However the driver was courteous enough to understand the concern and started paying for himself for the rest of the trip

3. The driver is not provided a copy of the itinerary of which all places need to be covered as per the package. We had repeated differences with the driver whenever we read out of the itinerary about the places we are supposed to visit, he would politely decline that he was not informed about the place. It took a lot of convincing from us to make him take us to the places we wanted to go and that was written and agreed in the itinerary. I would not like to hold the driver at fault here as he is not given the list of places to be covered during the trip.
Trip factory needs to make sure the local tour operator is trained well in all these aspects to make the experience even more memorable and would make people want to come back again and again!

Thank you

Hello, Overall experience with trip factory was a Pleasant one.I would recommend to other's. But do your homework follow the guidelines be on time everywhere.

It was good, driver was professional,

Overall trip was excellent. Hotels were good. Properly organized. Suggest you to provide cost of activities tentatively so we do not get confused and being over charged. Thanks for this wonderful experience. Totally satisfied.

Thanks trip factory for very good planning of our Singapore Tour.
I have spent 5 days / 4 nights with your plan.
Hotel was good with nice breakfast.
TOur was also planned nicely and execution & support was also good.
I would like to put some negative about Seat IN couch cordination which was not excellent.
SInce you are using messenger where you cant share the active location of the vehicle or driver.
There was no confirmation call from driver. he just come and go even if we were present there. Our calls are not answered by them , forget expectations about their call.
You can use whatssapp group with vehicle location. Also you should confirm driver name , number and vehicle number.
I think, Tripfactory should improve on vehicle cordination.

Thanks for wonderful time.

Well organised with clear information and a support group on telegram meant we had a flawless and a smooth trip. Only improvement could be to sort out issue of of additional payment for new services where an Indian can’t use his account or card due to OTP issues. Probably take a refundable deposit of a few thousand INR or think out of the box. I had to take the help of a friend in India to do the needful. Padma, my spoc at TripFactory was an amazing and assuring support throughout! Overall, a pleasant experience and a glitchfree trip! Also I think one should negotiate harder, going by the conversation I had with other travelers who had booked through TripFactory!! I would definitely recommend TripFactory if you are planned a family trip.

Overall experience with Tripfactory was good all through the lifecycle; Padma was very cooperative in clarifying our queries and supportive of any requests. However pickup from Male airport to the resort was not coordianted well (the Telegram support was not useful as Male airport didnt have any wifi) and we have to find out way to reach the resort through the counter the resort had setup. This needs to be properly coordinated in future.

Our trip was awesome, I liked the hotels.It was well organised.Happy with the service.
Our travel expert Mr Prakash was very helpful .
Good service.Keep up it up.

I have travelled to Singapore, Hong Kong and Australia through trip factory,never I had any complaints.They take care of every detail ,I am a permanent customer of trip factory family

Hi,

Overall a good experience, would have been better if the pick up time was intimated a day earlier to be ready accordingly at the hotel and the wait time for pick up from the hotel for daily tour was 2 hours or more so there was lot of suspense which keep you guessing till you have the driver calling you.
rest all fine, good use of telegram, also some last day changes in itinerary was not possible as pick up time changed 3 times so could have made use of half day available.

Regards