Sanchita B2C/IXC/DXB review by P A NARAYANAN

Trip factory remains my go to travel agent for all my holidays during the past few years. Sanchita has been of huge help. The recent trip that I had with my family to Gangtok and Darjeeling wouldn't have been so smooth without the meticulous planning and support by the Trip Factory team - both the sales, the execution, and the support team. My only wish is that - the team needs to be a bit more proactive to understand the customer needs and suggest the overall plans - rather than trying to come with an "optimal" plans. And provide suggestions to the place that we will be visiting. If a place isn't all that great - please suggest, so that we can change our mind and focus on something else. For example: Gangtok is an awesome place to visit with your family, however Darjeeling isn't up to the standard that one would expect to be. The hotel that we stayed at Gangtok isn't up to the standard either, though the city is just absolutely amazing!

So - these are the takeaways and suggestions to TripFactory consultants. Do understand what the customer wants, and demonstrate your experience and insight on the place.

Having said that, it's always a pleasurable experience with Trip Factory. Way to go! And thanks Sanchita for all the help!