Kajal Jain/IXC/B2C/SIN -out review by PARESH MAGANLAL SATRA
Will Recommend to Others
The itenery with the plannng on flights were excellent. Team were very prompt on reverts before/ post booking and on the trip too.
Few points where we have suggestion to improve are as follows:
1) Room type was changed on 7th Itenery just prior to our confimation of booking which we did not noticed same time, this seemed unprofessional to me, but we realised it 2 days prior to Journey, we brought this to notice of sales person, but it was late.(rooms shown in 1st to 5th itenery changed on 7th itenery which even we did not check so minutely)
2) People travel to get relaxed and out of hectic routine of office. On the first night of travel, we were informed about next day morning preponement of pick up timing at 6 20am inspite of itenery specified 7 30am, after long chat discussion ,it was decided to pick 7 am but still driver was sent to us to pick up ay 620 am.(we spent lot of time in discussion rather enjoying the trip and this happened the first day itself so we were not knowing how it will go ahead for 8 more days, by gods grace, it went well. But we want to bring this point to attention of Trip Factory so they can improve.
3) Half day phuket city tour should cover old phuket town as apart from Tiger, other itenery was not so great.
Few points where we have suggestion to improve are as follows:
1) Room type was changed on 7th Itenery just prior to our confimation of booking which we did not noticed same time, this seemed unprofessional to me, but we realised it 2 days prior to Journey, we brought this to notice of sales person, but it was late.(rooms shown in 1st to 5th itenery changed on 7th itenery which even we did not check so minutely)
2) People travel to get relaxed and out of hectic routine of office. On the first night of travel, we were informed about next day morning preponement of pick up timing at 6 20am inspite of itenery specified 7 30am, after long chat discussion ,it was decided to pick 7 am but still driver was sent to us to pick up ay 620 am.(we spent lot of time in discussion rather enjoying the trip and this happened the first day itself so we were not knowing how it will go ahead for 8 more days, by gods grace, it went well. But we want to bring this point to attention of Trip Factory so they can improve.
3) Half day phuket city tour should cover old phuket town as apart from Tiger, other itenery was not so great.
