Dear Tripfactory team,

This was my first visit to Shimla & Manali and I had lot of apprehensions. Although we knew Hindi quite well, we did not know the local language of Himachal Pradesh. Every thing went as per Itinerary. It was a long drive from Chandigarh to Manali which took around 8 hours. It was not mentioned in itinerary that it would take that much time. However, The Venus cottage people had kept our pure veg food ready & served hot. In fact the lodge is around 16 Km away from main place. So you have depend on the lodge food only. we had no issues as the Car and the driver were at our disposal. Since the driver is a local guy, he knew about the area and there was no hurry. Since we were returning we cud watch some TV, but the lodge people said they can't give English news let alone Kannada programmes. Unfortunately Rohtang pass was closed for public. So we went to Solang valley. Driver dropped us at the nearest point & then we went horse riding almost till the snow point. Everything went like as per plan till the 4thmorning. There was a Taxi strike opposing Rohtang's closure. We were asked to leave at 5 am. Since there was no hotel, Lodge guy said the cook will come only at 7.30 am. We asked for some bread toast but they were helpless. Again the Lodge in Shimla Himalayan Escape is 30 KM away from city. But the view from my room was breath taking. The food was served in my room and they had more variety and was much tastier. They were very professional.

All in all we had a very enjoyable trip & definitely they were lot cheaper than others in the trade. infact people were surprised at our package rates., since airfare, lodging, taxi with driver, Break fast & dinner, only lunch was to our account. I will definitely recommend to my relatives & friends.

The trip was a memorable one. The facilities were also good and was a good experience overall.

Overall experience was good. Well planned itinerary based on my need and continuous followup and support from the travel expert.

Hi, to start of with my review it was an excellent trip very well managed by Trip Factory in particular thanks to Sunita my travel advisor for all the support and help rendered through out my trip.
It was my first family vacation abroad and I was a bit tensed and confused too but as said earlier I was well advised and felt relaxed in the way things were organized starting from ticket, visa, hotel arrangement etc.
We all cherished the visit to Singapore with most comfortable tour and enjoyed visiting the places there especially Sentosa Island, Universal Studios and the city tour. I must say Universal Studios was an amazing visit a place for entire family to enjoy, adventure and rejuvenate.

Thanx once again to Trip Factory and I surely recommend it for others as well .

Best Regards

Sameer Sahay
8790055833

Nice arrangements done to have a trouble free trip.

Excellent coordination. Rooms are decent and didn't faced any problem. Niel ILands the we had some issue in water.

Worked very hard to plan my holiday..everything went off well as planned.Will highly recommend Chandan to friends for there travel plans

Our recent Hong Kong- Macau trip was fabulous. Trip Factory staff Kirthy Raj and Shaktivel were extremely helpful and courteous and provided all the support before the trip. Big thanks to them. A couple of feedback for further improvement,

1) The Trip factory staff was not much aware of Shenzen Visa (or China Visa) requirements. There was confusion and in the end, they cancelled Shenzen portion. This was not an issue however the overall knowledge on Visa processing needs to be improved.

2) During Disneyland trip on May 18, the tour guide Benny from Trip Factory left 3 families (6 adults and 4 children) stranded in Disneyland at 9 30 pm. He asked us to be there at pick up point at 9 pm and we were there at 9 04 pm due to large exiting crowd from Disneyland after the fireworks, We understand the value of time and totally respect the on time policy, however it was rude and insensitive of this guy to not to wait even for 5 minutes for 3 families with children. More over he lied to the other family who had already boarded that there was only 1 family where in fact there were 3 families. The other family met us tomorrow and told this. Later we had to change 3 metro trains to reach our hotel at 11 pm. Please take this up with Freedom Travels.

Other than this, everything else was smooth.

This was our first holiday with Trip factory to Dubai. Trip was very well organized and coordinated.
Thanks for arranging a wonderful vacation.

Special Thanks to Sufiya Naaz for the organized trip .

It was well organised trip with flawless service in Bali.

Pros:
1. Tension free trip
2. Stuck to timing

Cons:
1. No proper update on timely manner prior to the trip
2. Lot of follow up is required from our end post sales.

I would like to Thank Deepak for his dedicated and endless help provided from the time of booking my package with trip factory from Mumbai to Dubai, till the end of my trip. Deepak has always been patient with a difficult client like me who needs specific details on every step. I traveled with 2 elderly parents and 1 kid and Deepak saw that the itinerary was well planned to meet all age group requirement. Good 4 star Hotel was also provided. Deepak did extend his support by checking with me on the tour about my stay while i was in Dubai. Few things I would like to highlight is when my booking was done with trip factory i had to pay 25% of the total cost immediately. I suggest that at this time you should be able to draw a plan and update the customer about when the balance payments need to be done and when will the customer get the required itinerary details such as flight tickets, hotel booking and other vouchers. I had to do too many followups for this information.
However no regrets, our overall long awaited trip to Dubai was well planned and arranged by trip factory (Deepak V).
Really appreciate your help and thank you!.
Fiona.

All arrangements were good. On our return the ferry ticket for us was mingled with other group which we had to face difficulties in contacting the other group. Out of six one ticket was with other group which caused us to face difficulties. Kindly make sure not to mingle two groups to avoid confusion. In some lodges it has been intimated wifi available. But when reached there was no wifi. In a hotel each room was provided one password for wifi that too no use.On the whole in Andaman net connectivity is worst

Well managed trip. No complaints.

Overall the trip was very good.

Accomodation and stay was excellent.

Very good hospitality.

Hi,

This was our first holiday with Trip factory to Andaman.Trip was very well organized and coordinated.
Thanks for arranging a wonderful vacation.

Hi ..
Thank you Trip Factory.
It is the most memorable family trip of ours to Kerala during 07 - 13 May 2017.
Arrangements were good and as per the given details.

Special thanks to our Guide & Driver Mr. Sajimon Mahaneeyam. Due to weather conditions we were in doubt that we could able to visit all the places but out of his experience and skill Saji managed to complete the tour with full of satisfaction, fun and shopping.

Special thanks to Tour Manager - Mohd. Sarosh for the administrative support, guidance and bookings.

Hospitality, Room and Restaurant of Rivertre at Munnar and Pagoda at Alleppey was excellent. Restaurant of Perriyar Medow of Thekkady and Samudratheraam of Kovlam was average where as room and hospitality was good.

Travelling 240 km from Thekkady to Kovalm was bit taxing but otherwise enjoyed beautiful Kerala during travelling too.

My next tour to Himachal will be planned by trip factory for sure.

Regards Premal.

The Trip was very well organized and the coordination part was excellent.

Not a single point we had an issue through out the Trip, Very Well Managed.

Special Thanks to Priti Kumari for the organized trip via Trip Factory.

Vishal Hendre

Mr Albert is very very good person he given the best price compared to others . my trip was awesome he use to co ordinate every day. I will refer to my friends,relative and colleagues. keep it up good service.

From Day one Ms. Mala was coordinating with us. Very clear itinerary . The Guide in Both Macau and Hong Kong coordinated and guided us to all the places as per the itinerary. Very good experience with Trip Factory.

One advice to the team, if guided in advance the duration in Disney land and Ocean Park would have helped us to plan our night tour along with day tour, since we could not pend the time in Ocean park. Apart request you to start the tour by 8.30am instead of 10.00am, since by the time picking up the members from different hotels and reaching Disney land or ocean part is almost 11.45am,

Also proper guidance is required by the team with the experience to suggest the travellers so the entire trip could be well planned instead of being ideal the last day.


Over all very good experience.

Thank you Sourav for such a wonderful trip. It was a great experience, totally memorable one. If only there were no glitches on the hotel confirmation in the beginning, we could have saved a lot of our time :) But glad you and your team could get it confirmed as per your promise. Thanks again.