Vanita Mm review by Ankur Kumar
Will Recommend to Others
It was my first trip with Tripfactory on recommendation of my friend and colleague.
It was overall a good experience except couple of things. The tours were arranged properly, the tour driver in Bali was very good. In Singapore also, the private and shared drivers were good.
The thing which I did face issue was the room in Bali. From the time of booking, I was asking for Balcony room and I was told that it has been requested to the local agent and hotel. But when I reached the hotel asked me to pay extra to get the balcony room as those have different tariff and when contacted on Telegram, the guys said they were not aware of balcony room requirement. So, I did not went for balcony room as it was not worth paying extra. TripFactory should not have given the false hope of getting the balcony room so that I could have changed the hotel well in advance as the room was also small with no almirah/cupboard.
The other issue was blunder in the same hotel(Hotel Neo+ Kuta) in Bali, the breakfast was only booked for 2 people and not for my kid and I was asked to pay for that. I booked everything - hotels, flights, sightseeing etc and paid for all and hotel said only 2 people Breakfast is included. You tell me where my kid is suppose to do breakfast when I booked the whole trip for three. This is something should not have happened.
It was overall a good experience except couple of things. The tours were arranged properly, the tour driver in Bali was very good. In Singapore also, the private and shared drivers were good.
The thing which I did face issue was the room in Bali. From the time of booking, I was asking for Balcony room and I was told that it has been requested to the local agent and hotel. But when I reached the hotel asked me to pay extra to get the balcony room as those have different tariff and when contacted on Telegram, the guys said they were not aware of balcony room requirement. So, I did not went for balcony room as it was not worth paying extra. TripFactory should not have given the false hope of getting the balcony room so that I could have changed the hotel well in advance as the room was also small with no almirah/cupboard.
The other issue was blunder in the same hotel(Hotel Neo+ Kuta) in Bali, the breakfast was only booked for 2 people and not for my kid and I was asked to pay for that. I booked everything - hotels, flights, sightseeing etc and paid for all and hotel said only 2 people Breakfast is included. You tell me where my kid is suppose to do breakfast when I booked the whole trip for three. This is something should not have happened.
