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Mystic Mountain Magic (2024)

Gangtok 4N, Pelling 2N, Darjeeling 2N, Kalimpong 1N
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Important Information & Guidelines

  • Vehicle as mentioned in the booking will be provided. Extra charges will be applicable if additional vehicle or upgraded vehicle is required due to travellers carrying extra or oversized luggage.
  • Vehicle is available for use only till 8 pm ( as per itinerary); for North East India, Vehicle is available only till 4 pm (as per itinerary). Vehicle being kept till late hours will be subject to night charges as applicable and payable directly on ground.
  • Tiger hill visit is subjected to availability of coupons as only 300 vehicles are allowed in the morning. Uncase of non-availability of coupons, we will provide the sightseeing at 10:00 am after breakfast.
  • While traveling to Tshangu Lake, Nathula Pass, Baba Mandir customers should carry valid photo ID proof which can ONLY be one of Driving License, Voter Card or Valid Passport.
  • NRI, OCI, PIO Card holder & Foreign Nationals are not allowed to visit Baba Mandir & Nathula Pass. They are allowed to visit till Tshangu Lake, with a valid permit. They also have to be 2 years & above is number to visit Tshangu Lake.
  • Pan Card & Aadhar Card is not accepted as ID Proof to visit Nathula Pass, Tshangu Lake and Baba Mandir. The Photo ID Proof can be anyone of the following, Driving License, Voter Card, Valid Passport.
  • Most of the 2 star and 3 star hotels provide only Mattress not Extra bed.
  • At times due to events which are beyond control (e.g. local strikes, natural calamities), schedules and itineraries may be subject to last minute changes.
  • Telephone / Internet networks are non-existent in some areas.
  • Due to poor road infrastructure in North-east, journey between 2 places may take longer than expected. Top speed may be restricted to 30 km/hr at some places.
  • NRI, OCI, PIO Card holder & Foreign Nationals will be allowed to visit Lachung, Yumthang & Yumesamdong, with a valid permit.
  • It is not advisable to visit Lachen from 1st January till 15th March as roads are closed due to snow.
  • Cars is not at disposal and will be only available for point to point transfers as per itinerary
  • Driving in hilly areas which are different from normal driving, speed limit would be 30 kms per hour.
  • Vehicles in Hill Areas – Even if you opt for AC vehicle, in hill stations AC is non-operational to avoid damage or mid-trip break down of the vehicle for your own convenience. Also, in several hill areas, commercial vehicles are not allowed to play music to prevent accidents
  • All entrance tickets to Museums , Monastries, Gardens, or any other Sightseeing spots are to be borne by the Customer and paid directly at the destination.
  • In case of road blocks, the vehicle may need to take an alternate route to get you to your destination. This will be subject to additional charges as applicable and payable directly on ground.
  • For Extra Person Sharing the Room & Child with Extra Bed, almost all the hotel of our area provides MATTRESS and ROLL OVERS as a supplement to Extra Bed.
  • The vehicle used will not be at disposal and will be exclusively used for the group as per the itinerary only (on point to point basis). It will change sector wise.
  • Credit cards / travellers checks are not freely accepted in North-east.
  • The AC will be on when the car is on move only. While travelling in the plains the clients would need AC, which will be switch on. When the car is travelling uphill AC will be switched off.
  • Most of the hotels do not have lift. You will have to climb stairs to reach your allotted rooms. Incase any of you, have problems with blood pressure, breathing, knee & heart or if you cannot climb the higher floors, you should report
  • Most hotels in north-east are very basic and may not be equivalent to similar star category hotels elsewhere in India.
  • As the vehicles & drivers change always, we will request you to be very careful with personal belongings. Once left in the vehicle, there is, almost nil or little chance, of getting it back.
  • At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
  • Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
  • For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
  • We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any technical reasons.

Terms and Conditions

  • Airline seats and hotel rooms are subject to availability at the time of confirmation. Seat selection and room allocation (including room number, floor, view, and proximity of rooms) are determined by the airline/hotel and cannot be guaranteed.In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.
  • The price does not include any personal or incidental expenses, including laundry, room service, minibar charges, beverages (both alcoholic and non-alcoholic), tips, portage, and similar services.
  • If your stay falls on special dates (like 24th December, 31st December, 14th February, etc.) when hotel organize gala dinner, then there may be mandatory Gala Dinner Charges additional that you need to pay at the hotel directly.
  • Country guidelines may change without notice, hence do check travel rules and your eligibility for travel on the regulatory website of the respective country/state, before booking your travel.

Our Scope of Services

  • We act solely as holiday organizers. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
  • You are required to follow the terms, conditions, and rules of each service provider. This includes, for example, airline baggage policies and hotel meal timings. Any consequences arising from non-compliance will be at your own risk.
  • If you cause any injury or damage to a service provider, you may be held liable, and any amounts recovered from us in this regard will be charged to you accordingly. Accordingly, we shall not be liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.
  • We reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.

Hotel and Land Cancellation Policy

  • Cancellation & Refunds: Hotel cancellations are subject to the respective hotel’s policy. Non-refundable bookings are not eligible for any refund. No refund shall be provided for unused nights (including early check-out) or any unutilized services (meals, transfers, sightseeing, entrance fees, etc.) for any reason whatsoever. In case of medical conditions, any exception will be subject to the hotel’s discretion.
  • Transfers, Activities & Tickets: Transfers and activities included in the itinerary are non-refundable if cancelled within 3 days of the travel start date, unless otherwise specified at the quotation stage in the “Points to Note” section, where applicable. Certain services may have separate cancellation policies, which must be adhered to accordingly. Entrance tickets are non-refundable once booked, unless specified otherwise.
  • Service Charges: A service charge of 5% of the total booking value will be applicable for cancellations of land services (including activities and transfers), as well as for any amendments.
  • Hotel Policies & Timings: Check-in and check-out timings are as per hotel policies. Early check-in or late check-out is subject to availability and may incur additional charges payable directly at the hotel.

Payment Policies

  • You can pay using credit cards, debit cards, net banking, PayPal, NEFT, IMPS, RTGS or SWIFT.
  • For your safety, we will never request payments to be made to a personal account. Please ensure all payments are made only through our official website or to our company’s bank account. If you receive any such request, we recommend verifying it with our team before proceeding.

Amendment of Booking by Guest

  • If you wish to amend or change your booking, you must submit your request in writing to your travel expert or email us at escalations@tripfactory.com
  • All such requests will be accepted subject to availability. Please note that any amendment or change will be treated as a new booking. If the amendment is made within the cancellation period, cancellation charges will apply as per the date the amendment request is submitted. Applicable cancellation charges will be in accordance with airline and hotel policies.
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