Vehicle as mentioned in the booking will be provided. Extra charges will be applicable if additional vehicle or upgraded vehicle is required due to travellers carrying extra or oversized luggage.
Vehicle is available for use only till 8 pm ( as per itinerary); for North East India, Vehicle is available only till 4 pm (as per itinerary). Vehicle being kept till late hours will be subject to night charges as applicable and payable directly on ground.
Tiger hill visit is subjected to availability of coupons as only 300 vehicles are allowed in the morning. Uncase of non-availability of coupons, we will provide the sightseeing at 10:00 am after breakfast.
While traveling to Tshangu Lake, Nathula Pass, Baba Mandir customers should carry valid photo ID proof which can ONLY be one of Driving License, Voter Card or Valid Passport.
NRI, OCI, PIO Card holder & Foreign Nationals are not allowed to visit Baba Mandir & Nathula Pass. They are allowed to visit till Tshangu Lake, with a valid permit. They also have to be 2 years & above is number to visit Tshangu Lake.
Pan Card & Aadhar Card is not accepted as ID Proof to visit Nathula Pass, Tshangu Lake and Baba Mandir. The Photo ID Proof can be anyone of the following, Driving License, Voter Card, Valid Passport.
Most of the 2 star and 3 star hotels provide only Mattress not Extra bed.
At times due to events which are beyond control (e.g. local strikes, natural calamities), schedules and itineraries may be subject to last minute changes.
Telephone / Internet networks are non-existent in some areas.
Due to poor road infrastructure in North-east, journey between 2 places may take longer than expected. Top speed may be restricted to 30 km/hr at some places.
NRI, OCI, PIO Card holder & Foreign Nationals will be allowed to visit Lachung, Yumthang & Yumesamdong, with a valid permit.
It is not advisable to visit Lachen from 1st January till 15th March as roads are closed due to snow.
Cars is not at disposal and will be only available for point to point transfers as per itinerary
Driving in hilly areas which are different from normal driving, speed limit would be 30 kms per hour.
Vehicles in Hill Areas – Even if you opt for AC vehicle, in hill stations AC is non-operational to avoid damage or mid-trip break down of the vehicle for your own convenience. Also, in several hill areas, commercial vehicles are not allowed to play music to prevent accidents
All entrance tickets to Museums , Monastries, Gardens, or any other Sightseeing spots are to be borne by the Customer and paid directly at the destination.
In case of road blocks, the vehicle may need to take an alternate route to get you to your destination. This will be subject to additional charges as applicable and payable directly on ground.
For Extra Person Sharing the Room & Child with Extra Bed, almost all the hotel of our area provides MATTRESS and ROLL OVERS as a supplement to Extra Bed.
The vehicle used will not be at disposal and will be exclusively used for the group as per the itinerary only (on point to point basis). It will change sector wise.
Credit cards / travellers checks are not freely accepted in North-east.
The AC will be on when the car is on move only. While travelling in the plains the clients would need AC, which will be switch on. When the car is travelling uphill AC will be switched off.
Most of the hotels do not have lift. You will have to climb stairs to reach your allotted rooms. Incase any of you, have problems with blood pressure, breathing, knee & heart or if you cannot climb the higher floors, you should report
Most hotels in north-east are very basic and may not be equivalent to similar star category hotels elsewhere in India.
As the vehicles & drivers change always, we will request you to be very careful with personal belongings. Once left in the vehicle, there is, almost nil or little chance, of getting it back.
At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any technical reasons.
Terms and Conditions
Airline seats and hotel rooms are subject to availability at the time of confirmation.
In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.
There will be no refund for unused nights or early check-out (In case of Medical condition it completely depends on hotel policy).
There will be no refund for any unutilized services (meals, entrance fees, optional tours, hotels, transport and sightseeing etc) for any reason whatsoever.
Check-in and check-out times at hotels would be as per hotel policies. Early check-in or late check-out is subject to availability and may be chargeable by the hotel.
The price does not include expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.
We reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
In case a flight gets cancelled, we will not be liable to provide any alternate flights within the same cost, any additional cost incurred for the same shall be borne by the traveler.
If your stay falls on special dates (like 24th December, 31st December, 14th February, etc.) when hotel organize gala dinner, then there may be mandatory Gala Dinner Charges additional that you need to pay at the hotel directly.
Country guidelines may change without notice, hence do check travel rules and your eligibility for travel on the regulatory website of the respective country/state, before booking your travel.
Our Scope of Services
We are holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
You will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline, you will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible / liable for the consequences if you breach such rules and regulations.
If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.
We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.
Hotel Cancellation Policy
Hotel cancellation will be as per the hotel cancellation policy. If the hotels are non-refundable, you will not get any refund for hotels in the event of cancellation.
Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date, unless otherwise specified during the quotation stage in the "Points to Note" section. Some services handle different cancellation policies and they must be respected accordingly.
Entrance tickets of any kind are non-refundable from the moment of booking, unless specified otherwise
There will be also a service charge of 5% on total value in case of cancellation of Land and 5% on total value for any amendments.
Hotel room allocation will be subject to availability and will be on a first come first serve basis.
Any transfers or activities included in the trip will be non-refundable if cancelled within 3 days of the travel start date.
Payment Policies
There might be an increase in total package cost offered at the time of bookings in case the payments are not received by us as per the terms mentioned and the extra cost need to be borne by the guest.
We will never ask you to pay in a personal account. Please always pay using our website or in our company bank account.
Amendment of Booking by Guest
If you wish to amend or change your booking, you have to communicate your request to us in writing to care@tripfactory.com. Such requests for change or amendment will be accepted subject to availability. Please note that the amended or changed booking will be regarded as a new booking. In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges will be as per the airline and hotel policies.
