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Malaysia in Two Chapters

Kuala Lumpur 2N, Penang 2N
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Meals Included
Cancellation policy
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Important Information & Guidelines

  • If you are traveling from Singapore to Kuala Lumpur or vice versa by Coach, please note that the journey may take 6-7 hours and coaches can be delayed if there is rush at immigration.
  • From January 1, 2023, a tourism tax of RM 10 per room per night will be charged by hotels in Malaysia which has to be paid to the hotels directly at the time of check-in
  • If the stay is outside city area, there will be extra charges applicable for both private and shared transfers. These charges have to be paid directly before boarding the vehicle.
  • Vehicle provided is based on the number of people travelling. Extra charges will be applicable if additional vehicles (or vehicle with bigger capacity) are required due to travellers carrying extra or oversized luggage.
  • Seat in coach (SIC) transfers implies that transfers will be in a shared bus which will have other co-passengers. You are requested to be at the place of pick up / hotel lobby at least 5 minutes before pickup time. Sometime you may have to wait for a period of about 30-45 minutes depending upon traffic, location of the hotel on the route and picking up of other guests.
  • Maximum waiting time in shared (SIC) pickups is 5 minutes. The guide/driver will look for you in the lobby, concierge area or call the hotel room. If no answer is received from room, the guide/driver will leave after waiting for 5 minutes and it will be considered a No Show.
  • Private Transfers doesn't imply that the Vehicle is on Disposal. The vehicle will only pick you and drop you at the attraction at specified timings. Maximum waiting time in private tours/transfers is 30 minutes from the time of pickup. If you are not found at the pickup point within time, it will be considered a No Show.
  • Malaysia digital arrival card - Reminder to fill the Pre-Arrival form before your travel to Malaysia https://imigresen-online.imi.gov.my/mdac/main
  • Please make sure that the passport of all guests travelling is valid for at least 6 months from the date of travel.
  • We can only facilitate the visa application for the travelling passengers. Granting of visa is solely at the discretion of Embassy. If visa is rejected or delayed by the Embassy for any reason then we are not liable to give any refund and respective cancellation policies will apply.

Terms and Conditions

  • Airline seats and hotel rooms are subject to availability at the time of confirmation. Seat selection and room allocation (including room number, floor, view, and proximity of rooms) are determined by the airline/hotel and cannot be guaranteed.In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.
  • The price does not include any personal or incidental expenses, including laundry, room service, minibar charges, beverages (both alcoholic and non-alcoholic), tips, portage, and similar services.
  • If your stay falls on special dates (like 24th December, 31st December, 14th February, etc.) when hotel organize gala dinner, then there may be mandatory Gala Dinner Charges additional that you need to pay at the hotel directly.
  • Country guidelines may change without notice, hence do check travel rules and your eligibility for travel on the regulatory website of the respective country/state, before booking your travel.

Our Scope of Services

  • We act solely as holiday organizers. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
  • You are required to follow the terms, conditions, and rules of each service provider. This includes, for example, airline baggage policies and hotel meal timings. Any consequences arising from non-compliance will be at your own risk.
  • If you cause any injury or damage to a service provider, you may be held liable, and any amounts recovered from us in this regard will be charged to you accordingly. Accordingly, we shall not be liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.
  • We reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.

Hotel and Land Cancellation Policy

  • Cancellation & Refunds: Hotel cancellations are subject to the respective hotel’s policy. Non-refundable bookings are not eligible for any refund. No refund shall be provided for unused nights (including early check-out) or any unutilized services (meals, transfers, sightseeing, entrance fees, etc.) for any reason whatsoever. In case of medical conditions, any exception will be subject to the hotel’s discretion.
  • Transfers, Activities & Tickets: Transfers and activities included in the itinerary are non-refundable if cancelled within 3 days of the travel start date, unless otherwise specified at the quotation stage in the “Points to Note” section, where applicable. Certain services may have separate cancellation policies, which must be adhered to accordingly. Entrance tickets are non-refundable once booked, unless specified otherwise.
  • Service Charges: A service charge of 5% of the total booking value will be applicable for cancellations of land services (including activities and transfers), as well as for any amendments.
  • Hotel Policies & Timings: Check-in and check-out timings are as per hotel policies. Early check-in or late check-out is subject to availability and may incur additional charges payable directly at the hotel.

Payment Policies

  • You can pay using credit cards, debit cards, net banking, PayPal, NEFT, IMPS, RTGS or SWIFT.
  • For your safety, we will never request payments to be made to a personal account. Please ensure all payments are made only through our official website or to our company’s bank account. If you receive any such request, we recommend verifying it with our team before proceeding.

Amendment of Booking by Guest

  • If you wish to amend or change your booking, you must submit your request in writing to your travel expert or email us at escalations@tripfactory.com
  • All such requests will be accepted subject to availability. Please note that any amendment or change will be treated as a new booking. If the amendment is made within the cancellation period, cancellation charges will apply as per the date the amendment request is submitted. Applicable cancellation charges will be in accordance with airline and hotel policies.

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Malaysia in Two Chapters

Kuala Lumpur opens the trip with an easy arrival and a day that takes you from the limestone shrines of Batu Caves up to the cool heights of Genting Highlands by cable car. A flight then carries you to Penang, the Pearl of the Orient, where George Town’s temples take centre stage, from the Reclining Buddha at Wat Chaiyamangalaram to the towering Burmese Buddha statue and the hilltop grandeur of Kek Lok Si Temple, before your journey comes to a close.

  • Kuala Lumpur 2N, Penang 2N
Flexi Holiday

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Land package price based on twin sharing with standard hotel and room without flight
Starting From
₹ 23,624
₹ 23,624
per person on twin sharing
(Flights not included)
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Starting From
₹ 23,624₹ 27,097
per person on twin sharing

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Trips Highlights
Kuala Lumpur opens the trip with an easy arrival and a day that takes you from the limestone shrines of Batu Caves up to the cool heights of Genting Highlands by cable car. A flight then carries you to Penang, the Pearl of the Orient, where George Town’s temples take centre stage, from the Reclining Buddha at Wat Chaiyamangalaram to the towering Burmese Buddha statue and the hilltop grandeur of Kek Lok Si Temple, before your journey comes to a close.
  • 04 Nights’ Accommodation in Kuala Lumpur and Penang
  • Enjoy Daily Breakfast Included with your Stay
  • Airport and Hotel Transfers on a Private Basis
  • Stop by Batu Caves and its limestone shrine of Lord Murugan
  • Ride the cable car up to Genting Highlands
  • See the Reclining Buddha at Wat Chaiyamangalaram
  • Visit the Dharmikarama Burmese Temple and its towering Buddha statue
  • Explore Kek Lok Si Temple, Malaysia’s largest Buddhist temple
  • Two sides of Malaysia, hills and heritage, with stay and transfers already set

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